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PRIVACY POLICY

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and reflects standard e-commerce practices.

Privacy Policy
Effective Date: August 24, 2025
Company Name: L’ÉTOILESTAR
Website: www.letoilestar.com
Phone Number: 0342 334 209
Location: Melbourne, Victoria, Australia

1. Introduction

At L’etoile, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you visit our website, make a purchase, or otherwise interact with us.

2. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
Payment Details: Credit/debit card information (processed securely via third-party payment gateways).
Account Information: Login credentials if you register on our website.
Device Information: IP address, browser type, operating system, and browsing behaviour through cookies and analytics tools.
Order History & Preferences: Purchase details, wishlist items, returns, and reviews.

3. How We Collect Your Information

We collect information through the following means:

When you browse or make a purchase on www.letoile.com
When you create an account or subscribe to our newsletter
Through customer service interactions (calls, emails, live chat)
Automatically via cookies and similar tracking technologies

4. Why We Collect Your Information

We collect and use your information to:

Process and fulfil your orders
Communicate order updates and promotional offers
Provide customer support
Improve and personalise your shopping experience
Conduct website analytics and improve our services
Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may share your personal information with:

Service Providers: Payment processors, shipping carriers, and marketing platforms
Legal Authorities: Where required by law, court order, or government regulation
Third-Party Tools: For analytics, advertising, and website functionality (e.g., Google Analytics, Meta Ads)

We will never sell your personal information to third parties.

6. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences
Analyse website traffic
Personalise content and ads

You can manage or disable cookies through your browser settings, but this may affect site functionality.

7. Security

We take reasonable steps to ensure your personal information is secure, including:

SSL encryption
Secure payment processing
Restricted access to personal data

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Access & Correction

You have the right to:

Access your personal information
Correct inaccuracies
Request deletion (subject to legal and operational requirements)

To make a request, contact us at 0342 334 209 or via our Contact Us page on www.letoilestar.com

9. Marketing Communications

If you opt-in to receive marketing emails, you can unsubscribe at any time by:

Clicking the “Unsubscribe” link in our emails
Updating your preferences in your account
Contacting us directly

10. International Data Transfers

Although we are based in Australia, some of our third-party providers may store or process your data overseas. We take steps to ensure these providers comply with relevant privacy standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically.