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SHIPPING MADE SIMPLE

Updated: 24 August 2025

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Thank you for shopping with L’Étoile. This policy outlines everything you need to know about shipping times, fees, and delivery options within Australia and internationally.

1. Shipping Locations

We ship to:

  • Australia (all states and territories)

  • International destinations including New Zealand, USA, Canada, UK, and select countries in Europe and Asia

If your country isn’t listed at checkout, please contact us at infon@letoile.com.au to confirm availability.

2. Order Processing Time

  • Orders are typically processed within 1–2 business days.

  • You will receive an email with a tracking number once your order has been dispatched.

Please note: Processing may take longer during peak periods (e.g. holiday sales).

3. Shipping Rates & Delivery Estimates

🇦🇺 Domestic (Australia)

MethodEstimated Delivery TimeCost

Standard Shipping3–7 business days$8.95 or FREE over $80

Express Shipping1–3 business days$14.95

🌍 International

MethodEstimated Delivery TimeCost

Standard International7–15 business days$25.00 flat rate

FREE International Shipping7–15 business daysFREE on orders over $200 AUD

International delivery times vary by destination. Customs delays may occur.

4. Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, customs taxes, and other fees upon arrival in your country. These charges are not included in your order total and are the responsibility of the recipient.

We recommend checking with your local customs office before placing an order.

5. Order Tracking

All orders come with tracking. You’ll receive an email with a tracking number once your order has shipped.

6. Authority to Leave (ATL) – Australia Only

If selected at checkout, your parcel may be left unattended at your address without a signature. Please note that L’etoile is not liable for lost or stolen items if ATL is chosen.

7. Incorrect or Undeliverable Addresses

Please ensure your delivery address is correct when placing your order. If a parcel is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to re-send it.

8. Delayed or Lost Parcels

If your parcel hasn’t arrived within the expected timeframe:

  • First, check the tracking link provided in your shipping confirmation email

  • If there’s still an issue, contact us at infon@letoile.com.au or 03 4233 4209

We will do our best to assist you in locating the package, but we are not responsible for delays caused by shipping carriers or customs.

9. Contact Us

Have questions about shipping? Get in touch:

Email: infon@letoile.com.au
Phone: 03 4233 4209
Website: www.letoile.com.au
Location: Melbourne, VIC, Australia

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