Returns Policy
Updated: 24 August 2025
At L’etoile, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.
1. Change of Mind Returns
We accept change-of-mind returns on selected items within 14 days of delivery, subject to the following conditions:
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Item must be unused, unopened, and in original packaging.
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You must provide proof of purchase (e.g., receipt, order number).
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The item must be in resalable condition.
Items not eligible for change-of-mind returns:
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Cosmetics, skincare, and beauty tools (due to hygiene regulations)
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Sale or clearance items
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Gift cards
Return shipping for change-of-mind returns is at the customer’s expense. We recommend using a trackable shipping service.
2. Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of delivery. We may request:
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Photos of the item and packaging
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A brief description of the issue
If the item is deemed faulty or incorrect, we will offer a replacement, repair, or full refund, including return shipping costs, in line with Australian Consumer Law.
3. How to Request a Return
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Email us at infon@letoile.com.au with:
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Your order number
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The reason for your return
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Photos (if applicable)
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Our team will review your request and provide return instructions.
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Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be processed back to your original payment method.
4. Refund Processing Time
Refunds are usually processed within 5–10 business days of us receiving the returned item. Please note that bank processing times may vary.
5. Exchanges
We do not offer direct exchanges. If you’d like a different product, please return your item (if eligible) for a refund and place a new order.
6. Consumer Guarantees
This policy does not limit your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
7. Contact Us
If you have any questions about our returns policy, please contact us:
Email: infon@letoile.com.au
Phone: 03 4233 4209
Website: www.letoile.com.au
Address: Melbourne, VIC, Australia